Dr Jen Ballie and Mark Shayler were invited by Zero Waste Scotland (ZWS) and the Scottish Textile and Leather Association (STLA) to design an interactive session within an event titled ‘Do Better Things: Do Things Better’.
As designers and consumers alike, we can invest our energy, efforts and expertise into designing and doing good things. But will these actions have a true and meaningful impact within a world already proliferated with too much stuff? A recent BBC documentary titled ‘Hugh’s War on Waste’ highlighted that in the UK alone, we are disposing of seven tonnes of textile waste, every five minutes.
Within many design disciplines there has over the last few decades been a lot of discussion about dematerialised consumption patterns; about shifting the focus in design from material possessions to accessibility and services. But why are there so few examples of organised service systems within fashion or textiles?
Mark and Jen were challenged to deliver a hands-on, interactive workshop to re-imagine sustainability for textile and fashion businesses.
Mark Shayler from This is Ape drew upon his notable expertise of working with big brands to share insights into how we might go about doing more, with less, to develop sustainable brand stories. He talked about the value of truly believing in what you do and mindfully shaped the morning session to provoke new thinking.
During the afternoon, Jen expanded upon her PhD research to introduce service design as an approach for fashion and textiles. Within service design, touch points are used to craft a customer journey. The group explored what fashion and textile touch points could be and how they might be tailored to design alternative fashion experiences. The session concluded with everyone sharing a recipe card, a how-to guide for crafting a touch point, and these will be combined to curate the first chapter of an interactive toolkit.
As designers, every decision we make has a profound impact on people and the environment and we need to better understand how garments live their lives with people.
Keywords: sustainability, service design, business models, innovation toolkits, design strategy
Written for Textile Environment Design (TED) Blog by Dr Jen Ballie (November, 2015)